Shipping / Returns
We are taking every step to make sure your shopping experience is perfect. The quality to which the FloatnThang is produced in the US is outstanding. Very soft and smooth to the touch. Production, testing, and quality control account for additional time during new production.
“Special Delivery/Handling” – Planned shipping of product will take place after April 15th.
How do we ship?
Our carrier is USPS and they do not deliver on the weekends. Ground shipments typically leave our facility within 2-3 business days of when you place your order. Order processing times may take as little as one day during slower months, and up to three business days during peak seasons.
When shipping cost applies, we will provide additional information here. At this time we are including shipping within the price of all units.
Where do we ship?
We ship to the United States (excluding territories) and Canada. We’re sorry but we cannot ship to P.O. boxes. (This includes APO and FPO.)
A Return Authorization and proof of purchase are required for all returns. For questions about returning merchandise and to receive a Return Authorization, please contact us via our customer service web form: www.pfdthang.com/returns
Our customer service hours are Monday – Friday, 8:30 AM MST – 5:30 PM MST (except during holidays and office closings.)
After a return is authorized by our customer service department:
Return the item to the address given to you by our customer service department.
Include a copy of the email from our customer service department.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service or with a value of over $100 should be insured. We are not liable for return merchandise that does not reach our Returns Department.
We will notify you via phone or email of your repair, replacement or refund once we have received and processed your return item. All refunds will be in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.
Please note that we only refund shipping costs if the return is a result of our error or manufacturer’s defect. Non-defective/damaged items returned to us must be in the original packaging and in like-new condition. Since we are currently including shipping cost to your location, a restocking fee of $15 will be subtracted from all purchase returns.